Managed Services
Outcome-priced managed services for Endur and adjacent trading platforms.
Our managed services are priced against business outcomes — platform uptime, mean-time-to-recover, value delivered per quarter — not against headcount and hours. This alignment fundamentally changes how the partnership behaves.
What we typically see.
Existing support arrangements priced on activity, not value
Improvement backlog perpetually deprioritised
Knowledge concentration in individuals rather than documentation
Weak reporting cadence to platform sponsors
Difficulty flexing capacity to match demand
A disciplined four-phase engagement.
Discover
A structured diagnostic of your current platform, process and people — benchmarked against leading practice in your industry.
Design
A blueprint calibrated to your operating model, regulatory context and commercial priorities — never a template.
Deliver
Senior practitioners embedded with your teams, working transparently against a jointly-owned delivery roadmap.
Sustain
Continuous improvement, knowledge transfer and outcome-based support after go-live.
What clients realise.
- SLA-backed uptime and MTTR aligned to trading criticality
- Continuous platform improvement, not just break-fix
- Documented knowledge and reduced key-person risk
- Transparent quarterly value stories to sponsors
- Predictable cost with flexible capacity
What we hand over.
- Managed services operating model & SLA framework
- Transition plan from incumbent arrangement
- Continuous improvement backlog & governance
- Quarterly business review cadence
- Value reporting & benefits realisation
"Clients move from a support arrangement that costs a lot and improves little, to a managed services partnership that keeps the platform ahead of the business."
Explore what this engagement could look like for your business.
All enquiries are managed exclusively through our secure enquiry form. A senior consultant will respond within one business day.